Plate Making Equipment

Terms of Service

1. This machine has a one-year warranty from the date of purchase. If it is used normally and maintained according to the instructions, the faulty parts will be repaired or replaced free of charge
2. WINNEO's professional engineering team will provide you with free technical consultation and other services
3. The response time of customer service is within 24 hours
4. After the warranty period expires, software and hardware support and services are still provided, and lifelong maintenance of the equipment is provided

FAQ

1. If a failure occurs, do you have remote diagnostics or preventive maintenance solutions?

We provide lifelong remote diagnostic services, with engineers analyzing faults online; we also have preventive maintenance plans to reduce the risk of failures.

2. How to ensure packaging and logistics safety?
① Our products are packaged in sturdy wooden boxes and fixed in all directions and safely.
② According to customer needs, we often use international logistics such as DHL, FedEx, UPS, as well as professional multinational freight forwarders and various Haipai channels to ensure the safety of goods

3. Delivery time and logistics time of goods
① The delivery time of standard machines is usually 3-5 days; The delivery time of non-standard machines is usually 7-15 days; The delivery time of customized machines needs to be determined after discussion
② The logistics time of goods depends on the logistics method you choose, please communicate with us in detail

4. How can I get more information?
You can contact us for more detailed information and we will give you the most satisfactory answer.