Terms of Service
1. This machine has a one-year warranty from the date of purchase. If it is used normally and maintained according to the instructions, the faulty parts will be repaired or replaced free of charge
2. WINNEO's professional engineering team will provide you with free technical consultation and other services
3. The response time of customer service is within 24 hours
4. After the warranty period expires, software and hardware support and services are still provided, and lifelong maintenance of the equipment is provided
FAQ
1. What products is your ceramic pad printing machine mainly used for?
Mainly for tableware like bowls, plates, and saucers.
2. Besides ceramic products, what other materials can your ceramic pad printing machine print on?
Also plastic, glass, wood, etc.
3. How many colors can your ceramic pad printing machine print?
We offer single, double, and four - color standard configs, and support customization per customer's needs.
4. How to quickly purchase the right machine from us?
① Send the product picture you want to print, which will help us better determine the model
② Fill in the size of your product (length * width * height); if it is a bottle: diameter + height
③ Send the pattern to be printed
④ The specific size of the pattern (length * width) or range (minimum pattern size and maximum pattern size)
⑤ The printing speed you require
⑥ Are there other products that need to be printed
⑦ Printing position
5. How to ensure packaging and logistics safety?
① Our products are packaged in sturdy wooden boxes and fixed in all directions and safely.
② According to customer needs, we often use international logistics such as DHL, FedEx, UPS, as well as professional multinational freight forwarders and various Haipai channels to ensure the safety of goods
6. Delivery time and logistics time of goods
① The delivery time of standard machines is usually 3-5 days; The delivery time of non-standard machines is usually 7-15 days; The delivery time of customized machines needs to be determined after discussion
② The logistics time of goods depends on the logistics method you choose, please communicate with us in detail
7. How can I get more information?
You can contact us for more detailed information and we will give you the most satisfactory answer.
